I purchased some Paragon Stairs to replace a rather unsafe ladder that was used to access a sleeping loft in a second home. We do love the result, and like I mentioned this thing is solid. This was the most time-consuming part of the insulation. The other 2/3rds provided balusters need cut to fit according to the handrail position. This was tough for two guys, and we had to use brute force to make that hand rail malleable. As you work the hand rail (from the middle outward), the leveled balusters get knocked off level, so you have to re-align and make sure balusters are vertical before attaching to the hand rail one by one. You have to work that hand rail and screw it to 1/3 of the balusters that you install prior. It's a real bear hand bending it into position. The provided hand rail is aluminum, and it comes coiled. It took two of us three days to complete. I recommend a good cutter to make quick work of the balusters that need cut to fit based on the hand rail. My friend that's an auto mechanic had some power tools that made it manageable. I'm going to have to say it's an advanced job for DIY project. I may regret not going all aluminim to save money, only time will tell. I also krylon painted the center pole that is covered for the most part.but I assume could start to rust and bleed rust all the down to the base. You don't want rust forming under the powder coat. you take the time to use the provided touch up paint to cover exposed steel as best you can or you will get minor rust bleed. I would recommend at every point there is a hole drilled into the steel.and there's a lot of drilling for those balusters. Minor issues, I was missing a bag of set screws, and one of the steps the holes were't tapped out with threads. They are solid! and even more impressive in person. That assessment came from the mechanic that worked with me installing them. My custom order steel spiral stair are of a very high quality grade steel. My only gripe came when I actually needed more touch-up paint than what was supplied so I called Customer Service who acted pretty peeved that I was bothering them for paint.All-in-all we were still pleased with the project and it is extremely sturdy to last for many, many years. I had a crew install the stairs.they made note that some screw holes that were supposed to be tapped at the factory were indeed not tapped at all, and 3 sections of railing are not true square.in the location these are going, it was more trouble sending them back to Paragon than using them as-is. There were 3 sections of railing that i had to get a paint sprayer and add another coat as not enough paint had been applied at the factory. I will note that it wasn't made clear upon ordering that the CUSTOMER is responsible for unloading the materials from the freight truck (all >600 lbs in my case) and that unless you specified with your freight dealer their truck may not have a lift gate.fortunately for me, R+L Carriers did my delivery and not only did they unload it with a motorized pallet jack, they also moved it down our driveway to a good location (it was supposed to be "curbside delivery," so super shout-out to R+L Carriers👍).All the pieces were correct aside from a few scuffs from shipping, but they provide touch-up paint. We were given a shipping date of 1 month later, and they were true to their word.Everything was packaged fairly securely although several layers were shrink-wrapped with other parts that had started to come open. The designer for our project (Claudia Moffa) was very helpful getting things designed timely. When shopping for an outdoor spiral staircase for my deck renovation, Paragon came it at similar pricing, faster shipment and was able to do matching railing for the deck which was a huge plus.
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